Work Order Software - What's it all about?

An Introduction to Work Order Software and how to manage and search work orders for emergency repairs and preventive maintenance seamlessly

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What Is Work Order Software?

Work orders are the heart of a CMMS software and it simplifies and controls the work order process, creating a traceable history lowering costs and improving efficiencies and service.

Work order management software is one of core features of a CMMS system which helps to effectively track and manage all the work orders. It enables users to send, receive and update work orders instantly and streamline daily maintenance activities.

It is important to fully optimize an organization's work order management . Keeping up with scheduled and on unplanned maintenance and repairs can be overwhelming for organizations using  paper or spreadsheets. Using these methods leads to slower response time, equipment downtime, uncompleted tasks, inefficient labor usage and more.

With the help of specialized user permission settings, automated alert notifications and reminders, and centralized work order tracking, an organization can become more transparent and accountable to project timelines and maintenance department goals.


Hippo CMMS - User Friendly Work Order Software
work order software video
Hippo’s simple and flexible web-based work order software provide users of all technical skill levels the ability to easily track, modify, and manage their maintenance workflow. The integrated camera feature also makes it possible for technicians to upload and attach images to their work orders. The mobile device and camera features give portability to all aspects of work order management. Work orders can be submitted using the standard form on our simple request portal conveniently located on your desktop. As with all Hippo software, work orders can be generated, reviewed and received using mobile devices. This eliminates the need to return to an office desktop to complete what is often time sensitive work while on location.

What our customers are saying...

The way Hippo CMMS allows us to streamline our maintenance requests and work orders has been huge in saving us time and manpower to complete our tasks. Our maintenance technicians receive prompt e-mail notifications when a work order has been submitted and that allows us to get a jump on things much quicker than we normally would.

Tylar Stauffer

“Hippo - The Problem Solver”

Core Work Order Software Features

Creating a schedule in Hippo's work order software is a simple process and modifying and editing preventive maintenance tasks is easy. Preventive maintenance tasks can be performed in as few as 3 clicks. Need more details on work orders? No problem!

  Maintenance Requests and Creating Work Orders

  • Channel maintenance requests that get approved prior to creating work orders
  • Once requests are approved, work orders are created and updated with more details (images, categorized, due date, priority)
  • Work orders are assigned to internal technicians or outside contractors
  • Assigned techs and contractors are notified by email or on mobile device

  Updating Work Orders

  • Work orders can be updated in real time from desktop computers or mobile devices
  • Users can add comments, add documents, images, labor time, invoices, materials and parts used, time to complete
  • All modifications to work orders are recorded with user name and date and time

  Closing Work Orders

  • Update and record all costing data and time to complete
  • Receive e-mail notifications on work order status changes
  • Be notified when work is completed and ready for review
  • Generate reports on KPIs like work orders completed on time, maintenance and materials costs, response time and more

work order software mobile

Experience Hippo Live in Action

Additional Work Order Software Features

  • Simple request portal to quickly submit maintenance issues to department
  • Ability to approve, reject and assign requests
  • Real-time e-mail notifications on request status updates and scheduling
  • Simple work order management system form with many field and drop down options; due date, assigned technician, vendor, priority, work category
  • Add important documents and files to work orders (manuals, contracts, images, URLs)
  • View work orders on facility site and floor plans
  • View and schedule work orders from Calendar dashboard
  • Work orders can be searched by set criteria, printed off individually or in batches
  • Manage all work orders and maintenance requests from smart phones or tablets with Hippo Mobile
  • Generate insightful reports on everything related to work orders and performance

Finding the right software can be overwhelming. Online directories such as Software Advice and Capterra helps thousands of managers to choose the right work order software for their business.

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