Work order software (also known as service order software) is one of the core features of a CMMS software (computerized maintenance management system) solution. It simplifies work order management by helping you generate, assign, and track maintenance work orders across the organization, creating a traceable history, lowering costs, and improving efficiencies. Work order software helps streamline all your daily maintenance activities.
Keeping on top of both scheduled and unplanned maintenance and repairs is overwhelming for organizations trying to get by with paper or spreadsheets. These outdated systems lead to slower response times, uncompleted tasks, inefficient use of resources, and equipment downtime. When it comes to fully optimizing work order management, work order software streamlines the whole process and saves you time. And because modern solutions are backed by cloud computing and use reliable work order software data, not only can you access all the relevant information from anywhere, at any time but you can also be confident it's always up to date.
Work Order Request Form: Filled out to initiate a work order request with the maintenance department
Work Order Management: Enables requesters, maintenance leads, and the maintenance teams carrying out the work order to manage and process the work order from their respective sides. Centralized work order tracking and control creates transparency and accountability, keeping everyone focused on project timelines and maintenance department goals
Maintenance List: Displays a prioritized list of work orders for the maintenance lead to process
Task list: Provides step-by-step instructions for the tasks that need to be completed to close out a work order
Automated Instant Notifications: Sends email notifications, automated alerts, and reminders when work orders and requests are assigned and when work order statuses are updated. Reports can also be shared through automated email notifications.
Specialized User Permissions: Allow employees from different departments to see only the work order information that is relevant to their role. This allows a maintenance manager to access all work orders assigned to team members, but team members can access only the work orders assigned to them.
Segmented Work Orders by Categories and Teams: Organizes work orders by category or team for more in-depth reporting and better communication between technicians. Quickly pull related work orders into the reporting module for insights into specific categories of work. Assign tasks to teams for better resource usage.
Maintenance Calendar for Scheduling: Put everything you need to know to manage unscheduled work orders and preventive maintenance tasks in one convenient, easy-to-read calendar. Filters clear out possible visual clutter so teams can easily manage time and resources. Everything is right there so nothing falls through the cracks.
Work Order Templates: Standardizes and simplifies work order generation. Maintenance leads can quickly pack work orders with everything technicians need to close out efficiently, including customizable instructions and checklists, associated parts and materials, digital images and schematics, and even interactive site and floor maps.
Hippo’s simple and flexible web-based eam software provide users of all technical skill levels the ability to easily keep track of, modify, organize, and manage their maintenance workflows. The integrated camera feature also makes it possible for technicians to upload and attach images to work orders. Work orders can be submitted using the standard form on our simple request portal. As with all Hippo software, work orders can be generated, reviewed, and received using mobile devices. This eliminates the need to return to an office desktop to complete time-sensitive work.
"We love the Advanced Dashboard option. It provides your maintenance team with an interactive screen of your plant's layouts. It's an effective visual tool that is cool to use and simplifies navigating through the system and monitoring the status of the equipment."
Larry Septick | Process Control Engineer at Acme Manufacturing Company
“Hippo is not cluttered up with all the little things that 90% of maintenance managers never use that just get in the way. It is very user friendly, has exceptional support, and was easy to migrate to. Work orders are easy to use and completion rate are up.”
Chris F. | Maintenance Manager, Lily Of The Desert via review on Capterra
“With hippo, you'll be able to keep your maintenance program running smoothly and track your performance with ease. Several metrics are available to measure performance. The ability to add associations between parts and machines, the ability to create several instances”
Luis | Oxygen Development, via review on Softwareadvice
Creating a schedule in Hippo's work order management software is simple, and modifying, updating, and tracking preventive maintenance tasks is easy.
Preventive maintenance tasks can be performed in as few as 3 clicks or taps using a desktop, tablet, or mobile device. Need more details on work orders? No problem!
But none of these features mean anything if they're trapped behind confusing, frustrating design. Ease-of-use is always an important feature; it's the one that makes the other features possible. Finding the right work order system with the right features can be overwhelming. Online directories such as SelectHub and Capterra helps thousands of managers choose the right work order management software for their business.
Customers have spoken. Compared to other CMMS products, Hippo’s work order management software rates well
above the industry average for Overall Features, Functionality, Ease of Use, Value for Money, and Customer Support.
Reviews Insights Competitive Comparison is based on end-user reviews from Capterra. Average ratings and review counts include published reviews within the 12-month trailing year of the publication date. Considered reviews are limited to those from reviewers from the United States. Ratings are collected on 1 to 5 basis and scaled to 20 to 100 for comparative purposes. Reviews Insights Competitive Comparison constitutes the subjective opinion of individual end-user reviews and ratings; they neither represent the views of, nor constitute an endorsement by Capterra, or its affiliates.
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