Work Order Software That’s Easy to Use

Hippo offers a seamless work order software platform designed to simply and expedite routine work orders. Whether they are simple work orders involving a single task or complicated multi-step work orders requiring parts or more than one technician, the software can handle it all. All necessary aspects of work order management can be handled from this single platform - from submitting, assigning resources, assets and documents to tracking on demand maintenance requests. Work orders can be submitted using the standard form on our simple request portal conveniently located on your desktop. As with all Hippo software, work orders can be generated, reviewed and received using mobile devices. This eliminates the need to return to an office desktop to complete what is often time sensitive work while on location.  The work order software features are designed to be user friendly, efficient and very convenient.

Work Order Software & How It Helps Your Business

Hippo’s simple and flexible web-based management tools provide users of all technical skill levels the ability to easily track, modify, and manage their maintenance workflow.  Just point and click (or scroll and tap when using a mobile device), and the basic operating skills have been mastered. This feature-rich maintenance work order software module enables companies to move away from paper, telephone, and email methods to a fully integrated platform. Best yet, technicians in the field can access the work order management features using their mobile devices. The integrated camera feature also makes it possible for technicians to upload and attach images to their work orders. The mobile device and camera features give portability to all aspects of work order management. All users, from those working as maintenance requesters and dispatchers to facility managers and technicians to outside contractors, are connected by Hippo’s intuitive work order process where ever they may be.

With the help of specialized user permission settings, automated alert notifications and reminders, and centralized work order tracking, your organization can become more transparent and accountable to project timelines and maintenance department goals. Hippo’s comprehensive facility management work order software ensures that all maintenance requests are responded to, that all planned maintenance is completed on time, and that all resources are optimally utilized. This means less downtime resulting in continued operations and productivity. 



Creating a Work Order 

Demand work order management is one part of an entire system, allowing organizations to respond quickly to unplanned breakdowns, on-the-fly equipment emergencies, and maintenance issues that facility staff may be experiencing. Starting from either a maintenance ticket submitted by a requester or from a maintenance worker who discovers a breakdown, work orders can quickly be created from scratch or converted from a request at the click of a mouse. From there, a dispatcher modifies the request, provides accurate detail through Hippo’s simple form fields, and assigns the work order to an internal technician or outside contractor by selecting a pre-determined contact from Hippo’s centralized database. With minimal effort and maximum transparency, work order assigning and follow-up is quick and simple.



Modifying a Work Order

With automated notification settings triggered by our CMMS software, resources and vendors receive emails in real-time that detail critical information such as the equipment name, model, serial number as well as identification of the problem. Technicians of any technical skill level enjoy Hippo’s simple yet comprehensive work order forms; allowing them to edit, read, track their labor hours and costs, and ultimately close out the work order. What used to involve considerable time manually writing up a work order, looking up equipment and parts numbers, submitting to the responsible department, now can be done is just a few minutes and without the need for paperwork.

In addition to opening and submitting labor orders from your computer, Hippo’s web-based work order software system allows users to access their orders at anytime and anywhere they have an internet connection. This benefit is further highlighted using our Hippo mobile app, where technicians have the advantage of accessing their work orders in the field and on-the-go. Work orders can be generated, submitted and received in real time shortening response time and ultimately, reducing operation downtime.


 Work Order Software Work Order Submit Screenshot




Closing Out a Work Order

A full feedback loop is then enacted as both the dispatcher and original work order requester are notified of status changes and project completion through instant email notifications and a requester “history” feature. Requesters can view all current and past requests including their submission date/time and applicable statuses. Compare having this type of information at your fingertips in a summary format with spending hours searching through a pile of files and then compiling the data manually.

Work order management systems are an essential tool for any CMMS, but Hippo’s intuitive interface and user-friendly system makes our work order software feature a simple yet powerful tool to master.

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Key Work Order Software Features:

  • Simple work order maintenance request portal to quickly submit maintenance issues to department
  • Real-time e-mail notifications on maintenance request status updates and scheduling
  • Simple work order management system form with custom fields; due date, resource, company, priority, work category. Forms can be set so certain fields and drop downs are mandatory, and give permission to select users to modify certain fields (assign due dates, resource, etc.)
  • Automatic push e-mail notifications when orders have been submitted, assigned, updated and closed
  • Various order status and priority settings
  • Easily view and sort work orders by status, type, priority, location, due date and assigned resource from the Standard Dashboard
  • View and manage orders from interactive floor plans from the Advanced Dashboard
  • Work orders can be searched by set criteria, printed off individually or in batches
  • Submit and modify work orders from the field with Hippo CMMS’s mobile app.