Work Order Software that's Easy to Use

Manual work order management is costly, inefficient ,and unproductive.
Switch to work order software to automate, simplify, and control the work order process, lowering costs and improving efficiencies and service

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Work Order Software Answered

Hippo CMMS software history
1. What is work order software?

Work order software (also known as service order software) is one of the core features of a CMMS software (computerized maintenance management system) solution. It simplifies work order management by helping you generate, assign, and track maintenance work orders across the organization, creating a traceable history, lowering costs, and improving efficiencies. Work order software helps streamline all your daily maintenance activities.

2. What are the benefits of work order software?

Keeping on top of both scheduled and unplanned maintenance and repairs is overwhelming for organizations trying to get by with paper or spreadsheets. These outdated systems lead to slower response times,, uncompleted tasks, inefficient use of resources, and equipment downtime. When it comes to fully optimizing work order management, work order software streamlines the whole process and saves you time. And because modern solutions are backed by cloud computing and use reliable work order software data, not only can you access all the relevant information from anywhere, at any time but you can also be confident it's always up to date.

3. What features are included in work order software?

Work Order Request Form: Filled out to initiate a work order request with the maintenance department

Work Order Management: Enables requesters, maintenance leads, and the maintenance teams carrying out the work order to manage and process the work order from their respective sides. Centralized work order tracking and control creates transparency and accountability, keeping everyone focused on project timelines and maintenance department goals

Maintenance List: Displays a prioritized list of work orders for the maintenance lead to process

Task list: Provides step-by-step instructions for the tasks that need to be completed to close out a work order

Automated Instant Notifications: Sends email notifications, automated alerts, and reminders when work orders and requests are assigned and when work order statuses are updated. Reports can also be shared through automated email notifications.

Specialized User Permissions: Allow employees from different departments to see only the work order information that is relevant to their role. This allows a maintenance manager to access all work orders assigned to team members, but team members can access only the work orders assigned to them.

Segmented Work Orders by Categories and Teams: Organizes work orders by category or team for more in-depth reporting and better communication between technicians. Quickly pull related work orders into the reporting module for insights into specific categories of work. Assign tasks to teams for better resource usage.

Maintenance Calendar for Scheduling: Puts everything you need to know to manage unscheduled work orders and preventive maintenance tasks in one convenient, easy-to-read calendar. Filters clear out possible visual clutter so teams can easily manage time and resources. Everything is right there so nothing falls through the cracks.

Work Order Templates: Standardizes and simplifies work order generation. Maintenance leads can quickly pack work orders with everything technicians need to close out efficiently, including customizable instructions and checklists, associated parts and materials, digital images and schematics, and even interactive site and floor maps.

See how Hippo enables easy work order management

Screenshot displaying user friendliness of Hippo work order management software

Hippo’s simple and flexible web-based work order tracking software provide users of all technical skill levels the ability to easily keep track of, modify, organise and manage their maintenance workflow. The integrated camera feature also makes it possible for technicians to upload and attach images to their work orders. The mobile device and camera features give portability to all aspects of work order management. Work orders can be submitted using the standard form on our simple request portal conveniently located on your desktop. As with all Hippo software, work orders can be generated, reviewed and received using mobile devices. This eliminates the need to return to an office desktop to complete what is often time sensitive work while on location.

Adored by Facility Managers and Maintenance Managers

Company logo for Acme review

★★★★★ 5/5

I'm glad I chose hippo

"We love the Advanced Dashboard option. It provides your maintenance team with an interactive screen of your plant's layouts. It's an effective visual tool that is cool to use and simplifies navigating through the system and monitoring the status of the equipment."

Larry Septick | Process Control Engineer at Acme Manufacturing Company

Company logo for Lily of the Desert review

★★★★★ 5/5

Best bang for the buck CMMS!

“Hippo is not cluttered up with all the little things that 90% of maintenance managers never use that just get in the way. It is very user friendly, has exceptional support, and was easy to migrate to. Work orders are easy to use and completion rate are up.”

Chris F. | Maintenance Manager, Lily Of The Desert via review on Capterra

Company logo for Oxygen Development review

★★★★★ 5/5

Hippo is a very powerful tool

“With hippo, you'll be able to keep your maintenance program running smoothly and track your performance with ease. Several metrics are available to measure performance. The ability to add associations between parts and machines, the ability to create several instances”

Luis | Oxygen Development, via review on Softwareadvice

Full Featured Work Order Software

Creating a schedule in Hippo's work order management software is a simple process and modifying, updating and tracking preventive maintenance tasks is easy.
Preventive maintenance tasks can be performed in as few as 3 clicks or taps using the desktop, tablet or mobile app. Need more details on work orders? No problem!

Hippo work order management in tablet device
Hippo work order management in mobile device
Icon representing create work order feature

Generate Work Orders

  • Channel all maintenance requests for approval
  • Post approval, create WOs with details (Images, Categorization, Due Date and Priority)
  • Assign WOs to internal or external technicians
  • Assigned technicians are notified via email/mobile
Icon representing update work order feature

Update Work Orders

  • Update WOs in real time from desktop, tablet or a mobile device
  • Hippo work order app is fluid and compatible with all tablet and mobile browsers 
  • Add comments, documents, images, labor time, invoices, materials and parts used and time to complete
  • All modifications to work orders are recorded with user name along with date and time
Icon representing track and close work order feature

Track & Close Work Orders

  • Update and record all costing data and time to complete
  • Track via email notifications on work order status changes
  • Be notified when work is completed and ready for review
  • Track and generate reports on KPIs like work orders completed on time, maintenance, materials costs, and response time

But none of these features mean anything if they're trapped behind confusing, frustrating design. Ease-of-use, then, is always an important feature; it's the one that makes the other features possible. Finding the right work order system, with the right features can be overwhelming. Online directories such as SelectHub and Capterra helps thousands of managers to choose the right work order management software for their business.

See how Hippo stacks up against other CMMS products*

The customers have spoken. Hippo’s work order management software rates well above the industry average
for Overall Features, Functionality, Ease of Use, Value for Money and Customer Support.
In addition, Hippo also tops the chart for Ease of Use, Value for Money and Customer Support, and has bagged
the top 3 positions in rest of the parameters.


Hippo comparison with other Work Order software products - eMaint, Maintenance Conn. and Fiix

*Source: Capterra (Published on October 1, 2019)

Reviews Insights Competitive Comparison is based on end-user reviews from Capterra. Average ratings and review counts include published reviews within the 12-month trailing year of the publication date. Considered reviews are limited to those from reviewers from the United States. Ratings are collected on 1 to 5 basis and scaled to 20 to 100 for comparative purposes. Reviews Insights Competitive Comparison constitutes the subjective opinion of individual end-user reviews and ratings; they neither represent the views of, nor constitute an endorsement by Capterra, or its affiliates.

For Maintenance Managers

  1. Find small issues before they grow into large problems
  2. Track and review all asset related O&M manuals, templates and work order histories in one place
  3. Schedule periodic preventive maintenance for equipments and machinery

For Facility Managers

  1. Mange assets and track orders and important equipment information
  2. Review on-demand and preventive building maintenance requests in a desktop or mobile app  
  3. Automate maintenance workflows and manage maintenance costs

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order management system?

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