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Training Options and Customer Support

No matter how your team learns best, our comprehensive training options will provide all the knowledge needed to understand and optimize your Hippo CMMS system. Read on to learn more about what each training option entails.

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Comprehensive Web Conference Training

Connect with our in-house training team via a screen sharing service where we coach you through the software in your own Hippo account. This service is one-on-one or in groups and tailored to the software features/topics relevant to your CMMS needs.

We recommend each session delivered in one-hour time slots and encourage our customers to pack in as many sessions as possible during their onboarding period.

Lifetime Customer Support

Our support doesn’t end once your account is up and running. All subcriptions include free ongoing technical support services. This means if you are a Hippo customer, we support you!

All Hippo users have access to our technical support by telephone and email. If users have any questions about the software feature, funciton, or any question at all give our techncical support team a call or email.

Technical support is available during business hours M-F 7:00 am to 6:00 pm CT. Hippo’s experts are quick, friendly and knowledgeable as we guarantee a response within 24 hrs (usually sooner!)

Onsite Training

Do you have a larger maintenance team or require in-person assistance while learning your new CMMS?

Hippo CMMS offers onsite training where a customer training expert comes to your facility and delivers a tailored training session in person. This a great way to kick-off your initilal training with your maintenance team. We are strong advocates of establishing long term relationships with our customers and there is no better way than with a custom tailored onsite visit with a Hippo training expert!

Hippo CMMS onboarding

Getting started with Hippo CMMS is simple

Speak to an Onboarding Expert