At Hippo CMMS, we provide the personalized attention, exceptional service, and quality support that every client deserves. No matter the amount you pay or degree of support you require our Hippo-Sized Service Policy extends to you.
Hippo-Sized Service ensures the following:
Accessible We guarantee 99.7% account uptime
Web-Based Access your data anywhere there is an internet connection.
Flexible Take your data with you at any time using the extraction tool.
Mobile Access the Hippo Mobile App through any web-enabled mobile device.
Fast We provide you with login credentials within 1 business day of sign up
Hassle Free- We provide free annual software updates with no support or installation required from your IT department.
Responsive Guaranteed same day response on all support calls and emails.*
Available Our ongoing client support is available M-F 8:30 AM CST - 5:00 PM CST.
Supportive We offer comprehensive onboarding packages which include services such as ongoing technical support, data integration, custom GUI design, and unlimited training for the first 1 or 3 months of sign-up (depending on the package you choose).
Proactive We check-in on a regular basis to make sure you’re getting the most out of your software.
With no risk and all the maintenance efficiencies to gain, what are you waiting for?
*Hippo CMMS money back guarantee is only available within the first 90 days of account sign up. Only the license fee is refundable. All other setup, professional service, and training fees incurred are non-refundable. Same day response on all support calls and emails applies to calls or emails that are made prior to 2:30 PM CST. Support calls or emails that come in after 2:30 PM CST are guaranteed to be addressed the following business day.