At Hippo, we know that the first 6 months of implementation are the most critical for customer success. If you don’t have buy in from all users and adoption is low, the chance of the CMMS implementation being a success is not promising. We're not trying to scare you and there is really no need to worry.
The good news is Hippo invests heavily in our customer onboarding process and offers some awesome onboarding options that are geared toward "Customer Success".
At Hippo, onboarding does not just mean generic training, rather we specifically tailor the onboarding process to include regular consultations, data integration, software configuration, and customer training that address the specific needs of our customers. Our customer requirements differ depending on industry, feature requirements and experience with CMMS software.
Hippo CMMS offers 3 onboarding packages depending on your maintenance software needs.
The Premium onboarding package is a turn-key, complete CMMS implementation solution. It involves one of Hippo's auditing specialists coming on site taking a full inventory of all major equipment and assets. Our Data Integration Specialists do all the heavy lifting from start to finish.
This is the best solution for organizations who want all facility, equipment and preventive maintenance data and documents entered from the start but don't have the time or resources to collect and enter the data on their own.
Heidi Leyland | Facilities Manager at Brannon Steel