The timing of setup and launch is dependent on the onboarding package that you choose. Hippo offers 3 onboarding packages; Standard Onboarding, Enhanced Onboarding and Premium Onboarding. Standard usually requires 30 days or less to get set up and trained. Enhanced typically requires 30 to 60 days. With the Premium option, our experts do all the heavy lifting and actually come to your facility and do all setup and data collection and integration from start to finish.
Ultimately, onboarding is the top priority for us and we also know the importance of getting our customers set up and using the software quickly.
Our Hippo-Sized Service Policy is simple. The policy guarantees 99.7% uptime, same day response to all customer requests, login credentials within 48 hours of sign-up, lifetime responsive technical support and the best service out there!
Yes, Hippo offers additional support services. These services are designed to support customers beyond the scope of Hippo's onboarding packages. These services include maintenance history imports, onsite audits, onsite training, and custom report configuration.
All Hippo licenses come with ongoing technical support. Hippo users can call, e-mail, or live chat our technical support specialists from 8:30 am – 5:00 pm CST. Users can expect a response within 1 business day – if not sooner.
We also offer a free monthly webinar series exploring new features and topics important to our users. These webinars run for 45 minutes followed by a Q&A. They allow new and novice users to get acquainted with the latest features, brush up on old skills and connect with our friendly training team.
Our helpful training videos are accessible through the Hippo Mobile App or Hippo software from your desktop. All users have access to the free training video library comprised of over 40 short video tutorials on all Hippo functions.
Hippo training specialists will customize training to meet the needs of your organization. Hippo offers free unlimited training sessions via web conference in the first 30 or 90 days of sign-up (depending which onboarding package you choose). Training can also be delivered onsite to a group of your users for an additional fee.
Hippo runs on Windows and Mac operating systems. Hippo is also compatible with all popular browsers; Google Chrome, Firefox, Safari, Opera, Internet Explorer, and Microsoft Edge.
You do not need any additional hardware to use Hippo. All you need is a computer, smart phone, or tablet and an internet connection. It’s that simple.
Larry Septick | Process Control Engineer at Acme Manufacturing Company