Hippo CMMS software packages include unlimited users, which means you as a customer can add as many users as you need. Within the software, administrators can add unlimited and set specific permissions for all users. You can then set unique user permissions according to their role and responsibility within your organization. Unlimited users encompass work order submitters/requesters, maintenance technicians, outside vendors, and administrators. Offering our customers unlimited users makes Hippo CMMS one of the most affordable solutions in the market.
Yes, of course! Hippo has a very user-friendly mobile app with almost all the same features and functions as the desktop version. It even has a few other bells and whistles, like uploading photos, voice recognition, bar / QR code reading, and more. It has a responsive design so it runs and looks great on all mobile devices.
Due to the impressive flexibility and scalability of Hippo, our software is perfect for a wide variety of industries. We cater to sectors such as manufacturing, facility management, hospitals, assisted living, hospitality, education, municipalities, nonprofit, arenas and stadiums, banks, retail, restaurants, religious institutions, and more.
Hippo takes software development seriously. Customers can expect 3-4 software updates annually. New features and enhancements are based on feature requests that are in high demand by our customers and industry trends. We also do custom software development as part of our professional services. If there is a feature you want customized our development team can make it happen.
Yes, our development team can custom develop specific features for your maintenance operation. If you need a specific feature, inquire with our sales team and they will come up with a plan and timeline for the customization.
The timing of setup and launch is dependent on the onboarding package that you choose. Hippo offers 3 onboarding packages; Standard Onboarding, Enhanced Onboarding and Premium Onboarding. Standard usually requires 30 days or less to get set up and trained. Enhanced typically requires 30 to 60 days. With the Premium option, our experts do all the heavy lifting and actually come to your facility and do all setup and data collection and integration from start to finish.
Ultimately, onboarding is the top priority for us and we also know the importance of getting our customers set up and using the software quickly.
Our Hippo-Sized Service Policy is simple. The policy guarantees 99.7% uptime, same day response to all customer requests, login credentials within 48 hours of sign-up, lifetime responsive technical support and the best service out there!
Yes, Hippo offers additional support services. These services are designed to support customers beyond the scope of Hippo's onboarding packages. These services include maintenance history imports, onsite audits, onsite training, and custom report configuration.
All Hippo licenses come with ongoing technical support. Hippo users can call, e-mail, or live chat our technical support specialists from 8:30 am – 5:00 pm CST. Users can expect a response within 1 business day – if not sooner.
We also offer a free monthly webinar series exploring new features and topics important to our users. These webinars run for 45 minutes followed by a Q&A. They allow new and novice users to get acquainted with the latest features, brush up on old skills and connect with our friendly training team.
Our helpful training videos are accessible through the Hippo Mobile App or Hippo software from your desktop. All users have access to the free training video library comprised of over 40 short video tutorials on all Hippo functions.
Hippo training specialists will customize training to meet the needs of your organization. Hippo offers free unlimited training sessions via web conference in the first 30 or 90 days of sign-up (depending which onboarding package you choose). Training can also be delivered onsite to a group of your users for an additional fee.
Yes, our data integration team can import the data you have in your current CMMS into Hippo. Most CMMS allow users to extract data to Excel or CSV files which can then be reconfigured and uploaded into your Hippo database. This service is offered in addition to our onboarding packages at an additional cost. Speak with a Software Specialist for a quote and needs assessment.
Unless you are a Canadian customer, all data is stored at Rackspace data centers, an industry leader in data storage services. Data is backed up daily while 256-bit encryption ensures your data is secure. In the event of hardware failure, hardware replacement within one hour ensures that your data is always accessible and secure.
We now offer all Canadian customers the ability to have their data stored at Peer1 Hosting, a Canadian data center. We ensure that homegrown Canadian data stays at home. Ask an account representative for more information.
Hippo performs annual penetration tests through an independent 3rd party and fixes any detected vulnerabilities to ensure a safe and secure hosted environment.
If a customer decides to cancel their subscription, data can be extracted from Hippo into a CSV file or Excel document. Admin users can perform the extract or the Hippo support team can help out.
CMMS or computerized maintenance management
SaaS or software as a service is a common software delivery model where software is licensed on a subscription
SaaS is different from its more rigid counterpart-
Hippo runs on Windows and Mac operating systems. Hippo is also compatible with all popular browsers; Google Chrome, Firefox, Safari, Opera, Internet Explorer, and Microsoft Edge.
You do not need any additional hardware to use Hippo. All you need is a computer, smart phone, or tablet and an internet connection. It’s that simple.
Larry Septick | Process Control Engineer at Acme Manufacturing Company