No limits on Data or Work Orders with Hippo CMMS pricing
Hippo subscription fees are determined based on the number of users required. A user is anyone that needs to log in and access Hippo' s core features. Users include Managers, Owners, Technicians, Supervisors... maintenance requesters are not users.
Price is also determined by features required. We have pricing plans for complex operations that require deeper functionality and plans for simple operations that are new to CMMS and coming from no previous platform.
At Hippo we refer to set up and training as onboarding and we have dedicated Onboarding Specialists for each customer.
Hippo provides its customers with a variety of onboarding services to meet the requirements of our customers.
For customers that require little help and just training, onboarding fees will be less than customers requiring Hippo experts to come on site and set up their database completely.
Onboarding fees are determined based on scope of work and start at $600.
There are no hidden costs. Hippo subscription fees include technical support, data back ups, and regular software updates.
If additional services are required after the onboarding period, cost for those services will be scoped out and presented to the customer for approval.
Hippo subscriptions are 1 year and invoiced annually.
Customers can pay monthly by credit card. We accept Mastercard, Visa and American Express.
Even though monthly payment is accepted subscriptions are for one year.
Customers can pay by credit card, check, or bank transfer.
We accept Mastercard, Visa and American Express.
Payment due upon receiving invoice.
Although we at Hippo do our best to keep our customers, some do cancel.
Subscriptions are annual. Customers are notified 30 days prior to their renewal date that renewal is coming. Customers have the opportunity to cancel their subscriptions if needed.
All data can be exported from Hippo to CSV or Excel spreadsheets and migrated to other systems.
In our pricing terms and SLA, Hippo reserves the right to increase subscription fees by 5% / year.
This is in line with COLA and other economic cost indexes. It is advised that customers budget for a 5% subscription fee increase just to be safe and so there are no surprises.
Discounts are available at special times of the year.
Ask a Solutions Expert about available discounts for end of month, quarter, or year.
We also extend discounts to some non profits.
At Hippo we believe in being flexible.
With that, we can certainly work with you to customize your package.
Absolutely! If you start off with Hippo Starter and want to upgrade later to the Hippo Plus or Hippo Pro plan, just let us know and we will adjust the subscription.
None of your data will be lost and the transition is seamless.
If more services are needed after the initial onboarding period, this can be arranged.
It is common for organizations to expand and include more users and more facilities.
Hippo offers plenty of resources at no charge; videos, webinars, tech support, manuals and guides.
If customers require additional services, services will be delivered at our billable rate of $150 USD / hr.
Hippo experts often come on site to the customer's facility.
We do this for training, consulting and facility audits (inventory of equipment).
Our standard rate is $1,500 USD per diem plus travel and accomadation expenses.
Rates may vary if the trip requires multiple days.
Although Hippo is a Canadian company our pricing is in USD unless otherwise specified.
Approx 80% of our customers are based out of the United States so using a standard currency rate keeps things simple.
Don't worry, we still love maple syrup and hockey.