Careers | Hippo CMMS

Hippo Careers

Join our team of passionate and driven individuals! If you enjoy working in a fast-paced tech environment, thrive in both an independent and team setting, and want to be part of a fast growing company, then we want to hear from you. Hippo CMMS provides a competitive salary, great health and dental benefits and doesn't skimp on employee perks such as a fitness membership, flexible holiday schedule, and Friday social hours. We're always looking for talented people to join our growing team, so check out the job openings below for application details and job descriptions.

Awesome Culture

At Hippo, our goal is that everyone on the team looks forward to coming to our office everyday. Getting where we are, a recognized leader in the CMMS software space didn’t happen overnight. It required hard work and people who are passionate about what they do. At Hippo we recognize the value that each team member brings and have a culture that encourages teamwork, open communication, learning, creativity and fun. Hippo’s can look forward to summer retreats, escape room, golfing and bowling excursions, Friday social hours, boxing and yoga classes, fitness passes and more.

Growth Opportunities

Our Mission: Hippo strives to be the leader in simple maintenance management software solutions. This is achieved by developing user friendly software and the best support and services to our customers. "Make the Complex, Simple" Our top priority is our customers. With this in mind, we continually find ways to deliver the best maintenance software that is user friendly and meets the requirements of our customers. This endeavor is communicated throughout Hippo CMMS in all departments; onboarding and support, development, sales and marketing, recruitment and management. Hippo’s learn to use cutting edge software applications; Salesforce CRM, Hubspot, Panda Doc, GotoMeeting and the list goes on. We invest in leadership training, workshops, sales and customer success training. We are always looking for talented people to grow and evolve.

Market Leader

Over the past 4 years Hippo’s growth has skyrocketed and is now recognized as a top 10 CMMS contender in a space with more than 300 competitors. We hit 100 customers at the end of 2014, 500 customers in 2016 and aim to close 2018 with well over 1000 customers. With over 950 businesses using our software, Hippo is now recognized as a leader in user friendly maintenance management software. Our customers include Prada, MEC, MTS, Square, Rolls Royce, Sony Centre among many others. Being part of the Hippo team means having the opportunity to work with hundreds of awesome companies!

Customer Success Adviser

Hippo Customer Success Adviser is responsible for customer retention. This role requires being the point of contact for customers during initial onboarding and throughout the life of the subscription. Being a SaaS company, it is critical to reduce customer churn and retain our customers year over year. This is done by ensuring users adopt the software and always continue to realize the highest ROI.

Customer Success Adviser

The Customer Success Adviser will serve a liaison with others in the customer success team and coordinate implementation services and training, and consulting on best practices. This role requires keeping a close eye on user activity and making informed recommendations to customers on best ways to use Hippo CMMS. The ultimate goal is customer success, by ensuring users adopt Hippo CMMS and customer retention (doing what it takes to reduce cancellations).

Customer retention is achieved through unbeatable support, but this alone is not enough. This is not a position involving reacting to service requests, rather it requires being proactive and always having your finger on the pulse on user activity and preventing problems. Further, the Customer Success Adviser identifies opportunities for up-selling, taking notice of when users are ready to move into higher modules, take on additional training, upgrading their software package or other.

Main Job Tasks and Responsibilities:

Be prepared to make 50 calls / day and have multiple meetings daily.
Be point of contact following sale and customer signed approval.
Set up kick off meeting with customer to explain onboarding process, timelines, expectations through web conference.
Work with the onboarding staff and make recommendations for training and other services.
Travel to customers’ facilities at times and if required.
Advise customers on best practices for data collection and delivery.
Be point of contact during onboarding period (30 -90 days from sign off) and responsible for the successful implementation of the customer.
Communicate with other customer success team members on problems and issues customers are having to come up with a speedy resolution.
Be proactive. If customers are behind on data delivery or training, get them on board. If customers are slow to adopt, come up with solutions to improve results.
Do scheduled health check meetings with customers to review how well they are using the software. Make recommendations.
Upsell on additional modules, upgrades, and services that customers can benefit from.
Work closely with sales team to understand customer needs, especially with larger accounts
Be a product specialist and learn customer business needs (for various industries).
Thoroughly learn Plan Hat – Customer Success Software and update as needed.
Identify customers who would make good references and give testimonials and reviews.

Qualifications:

Able to learn software and other applications.
Understand the various needs and requirements of customers coming from different industries (healthcare, retail, hospitality, manufacturing, etc.)
Be able to deal with businesses small and large ("Mom and Pop" to Rolls Royce, MTS, MEC, Prada)
Be able to shift gears and interaction styles with people in different positions (Maintenance Technician / Custodian, IT Manager, CEO, Facility Manager, Office Admin, Government Employee)
Past experience with CRM (Salesforce or other), GoToMeeting (or other web ex), and other business software is a plus.
Be patient; this position requires that you work with users on a technical level and often users are not tech savvy.
Be an active listener; be able to determine customer's needs prior to onboarding so that the onboarding delivered is in line with the customer's needs and wants.
Excellent communication and time management skills.
2 years experience in customer service; preferably technical support (software, hardware).
High proficiency in English (verbal/written).
University or College degree / diploma.
Willing to learn new business software and open to process change - Hippo is growing rapidly and change is a fact of life at our company.
Background in mechanical engineering is a plus
Past experience with in software sales and support is a huge plus!
Willing to travel – based on demand

Apply Now

Customer Support and Training

Hippo CMMS is a fast-growing software company which specializes in the development of innovative Computerized Maintenance Management Software (CMMS). We provide maintenance management solutions for organizations in healthcare, hospitality, retail, education, government, manufacturing, property management and more, throughout North America and on a global scale.

Customer Support and Training

The Customer Training & Support position must be filled by an individual that is reliable and has equivalent skills in customer service and technology. You will be responsible for working with clients on a daily basis, whether it is to create and conduct training sessions, answer phone calls, or address online chat or tickets. For this reason, you must have excellent written and communication skills. You will need to be able to explain complex subjects in a clear and motivating way, in one-on-one trainings with a group of people, online or in person. Creating videos, documents, and tech notes is necessary for this role. It is expected that you familiarize yourself with current material and contribute to the development of future training materials. A valid passport is necessary in case of travel, for on-site training purposes. Flexibility, organization, and time management are extremely important. Via several software programs (GoToMeeting/Webinar, Word, Power Point, Outlook, Salesforce, Camtasia and more), you will schedule meetings, document all interactions, and monitor the clients’ success.

Main Job Tasks and Responsibilities:

Training

Conduct product training via webinars, GoToMeetings, and on-site sessions
Schedule daily online sessions and follow-up with customers about scheduled trainings
Handle online surveys regarding trainings using online tool Survey Monkey
Prepare training materials via working knowledge of GoToWebinar/GoToMeeting, Word, PowerPoint, and Outlook
Create or edit videos and/or guide content for webinars, training, and guides

Customer Support

Become a subject matter expert in computerized maintenance management software and procedures
Provide technical support via Zendesk support system, phone calls and emails to existing customers
Communicate with other customer success team members on problems and issues customers are having to come up with a speedy resolution.
Do scheduled health check meetings with customers to review how well they are using the software and make recommendations.

Software Testing

Participate in testing activities for new releases
Report defects and suggestions via Software tracking tool

Team Activities

Participate in weekly project meetings
Participate in internal meetings for initiatives across various departments when needed
Contribute to a positive work attitude and the success and improvement of the professional services team

Qualifications:

Bachelor’s Degree, Training or Tech certificate, or equivalent work experience
Outstanding written and communication skills to conduct online or on-site, one-on-one or group training. You will be expected to explain complex topics in a clear way.
Understand the various needs and requirements of customers from different industries (healthcare, retail, hospitality, manufacturing, etc.)
Be able to shift gears and interaction styles with people in different positions (Maintenance Technician/Custodian, IT Manager, CEO, Facility Manager, Government Employee, etc.)
Excellent communication and time management skills
Knowledge of modern training techniques and tools of technical programs or willingness to learn. Be adaptable.
Excellent organizational and time management abilities. Knowledge of Salesforce or other CRM software is an asset but not necessary.
A good attitude, that can go well with a growing, fast paced environment.
Experience: 0-2 years for Bachelor’s holders, 2+ years for diploma holders

Job Type: Full-time

Additional Requirements:
Located in Winnipeg, MB
Must have a valid passport and be willing to travel, within Canada and to the USA.

Apply Now

Software Developer - 2 Openings

Job Summary

About Hippo CMMS – Winnipeg, MB

Key Criteria?

Having the right "Attitude and Aptitude"!

Desire to learn
Enjoys being challenged
Likes to participate in a team environment
Wants to see their co-workers excel and succeed
Enthusiastic about their work

We have listed the desired skills and experience below but if you have the right attitude and aptitude that makes up for a lot.

Main Job Tasks and Responsibilities:

Participation in the full agile sprint cycle
Daily stand-up meetings
Ownership of highest priority stories and tickets
Working tickets to completion (Including Unit Tests)
Reviewing other team members’ code (Junior to Senior, everyone's code gets PR'd)
Team discussions around a whiteboard
Pair programming
Voicing your opinion and understanding the "why" of what you’re building
Tapping the domain and technical knowledge of the rest of the team
Contributing directly to the success of the entire team

If you have to talk to a client or are getting constantly interrupted I'm not doing my job. I want you to be able to concentrate on figuring things out, solving problems, and growing as a software developer.

Qualifications:

Required Experience:

Mobile software development with React Native
TypeScript
HTML 5, CSS 3
Object oriented development
Understanding of and experience with SOLID principles

Desired Experience:

C#
.Net Core 2.0+
REST API

Nice to have:

NetFramework 4.5+
Multi tenantsystems
Microservice architecture
GIT, branching strategies
Database experience (Azure SQL, MongoDB)
Unit Testing
Azure Web Apps

Apply Now

Solutions Expert (Inside Sales)

Hippo Solutions Experts are part of the Hippo CMMS Sales Team. This is position that requires high energy, hard work and the ability to work with a high volume of leads. It is also an opportunity to be compensated very well. One of the best things about the position is that all leads are Inbound - that means "NO COLD CALLING". Hippo generates hundreds of leads monthly who have requested demos, trials and quotes. It's up to the Solutions Expert to respond quickly and nurture leads well. Hippo uses the best and latest technologies to support sales. This is a great position for someone who loves software, is great at sales and wants to be part of a fast growing company.

Solutions Expert (Inside Sales)

Job Summary

Hippo is a fast growing software company which specializes in the development of innovative Computerized Maintenance Management Software (CMMS). We provide facility maintenance management solutions for organizations in healthcare, hospitality, retail, education, government, manufacturing, property management and more, throughout North America and on a global scale. In order to meet increasing demand and growth, Hippo is expanding our sales team. We are looking for ambitious, high performing sales coordinators.

General Summary:

Respond to new leads and arrange software demos with our Software Specialists. This position requires qualifying leads before forwarding to Software Specialists who perform the software demo and communicates back to the Solutions Expert details of the meeting. A Solutions Plan call is set up with the Solutions Expert and the potential customer where the Solutions Expert presents a recommended package and completes the sales process.

All leads are Inbound, have shown interest in our software and there is no cold calling.

Solutions Experts are expected to be in the office during core hours. It is a flexible position and more goals focused; Meeting targets is a priority. This is a role for high achievers; people who get excited about winning and being recognized as a contributor to growth.

We expect great results and reward them. Great compensation.

Main Job Tasks and Responsibilities:

Meet monthly and quarterly sales targets.
Use CRM data to self manage; monitor number of demos / meeting set up, lead to opportunity conversions, win rates.
Be responsive to new leads - faster the better
Be prepared to be active on calls - 40 plus per day...NO COLD CALLING, all leads have asked for a trial, demo, or other info either from Hippo's website or another we are profiled on.
Qualify leads and schedule live software demos
Contacting leads by phone, e-mail and regular follow-up.
Prepare quotes & proposals
Update CRM database and use BI (Business Intelligence) to your advantage (lead score, lead activity on website, etc.)

Qualifications:

Bachelor’s degree or college diploma
1-2 years inside sales experience
Sales experience in IT industry is a plus
Do what it takes attitude towards your work - GSD "Get Sh#t Done"
Excellent written and oral communication skills
Works well under pressure, exceptional multitasking interpersonal and communication skills
Experience with Salesforce and GotoMeeting is a plus
Team player, go getter, high achiever
Tech savvy (must embrace software solutions)

Apply Now

Software Specialist (B2B Inside Sales)

Hippo Software Specialists are an integral part of the sales team. Specialists have direct contact with potential customers evaluating Hippo software. Software Specialists perform up to 6 software demos daily through web conference. Demoing software involves showing the features companies want to see where they determine if Hippo is a good fit for their maintenance team. Software Specialists get to show all the flash behind Hippo CMMS.

Software Specialist (B2B Inside Sales)

General Summary:

As a SaaS Sales Executive, you'll own the sales process for small and medium-sized organizations interested in purchasing Hippo's cloud-based (CMMS) computerized maintenance management system. Our fast-paced, B2B sales team is growing and we are looking for the right people to come in and prove themselves and grow with our team. If you’re looking for a career opportunity (not just a job), a business unit that's invested in your personal development, management that wants you to progress as a SaaS professional, this could be for you. Software Specialists present live web conference demos with buyers, walking them through the software, answering questions related to functionality, technical requirements, and pricing.

You're interested in a meaningful job at a growing technology-focused business unit where you'll work on a variety of unique opportunities at once and be appreciated for doing your job well

You want to sell a SaaS product that solves real business problems for growing companies

You demonstrate integrity and honesty at work

You are friends describe you as focused, trustworthy, loyal and dependable

You've been called an overachiever

You don't leave things to chance or rely on your ability to "wing it." Instead, you're calculated, prepared and take measured risks

You're resourceful, good with technology, intellectually curious and ready and able to learn new things

You're organized

You have VERY strong conversational skills

You play to win

Main Job Tasks and Responsibilities:

Conduct online demos with businesses that are looking for CMMS software
Up to 6 software demos / day (approx 30 -60 minutes long - via GotoMeeting)
Regular correspondence with leads by e-mail and phone
Issue proposals/price quotes
Update CRM database
Take a disciplined, thoughtful, elegant approach to providing follow-up information to prospective customers
Work with management and other departments to make recommendations on strategy and product improvements

Qualifications:

1-2 years’ experience in technical sales, technical support, and conducting meetings, demos online through web conference
Past experience with Salesforce (or other CRM) and web conference applications
Must be tech savvy and embrace technology.
Rock solid communication (written and oral) and documentation skills
Must be able to multitask and think on your feet.
Must be well organized and prioritize tasks based on business needs
Must be reliable and be professional about their work
Has a college or university degree/diploma

Apply Now

Software Developer

- I've watched our company grow -

The past 3 years working at Hippo have been amazing. In the time that I have been here I have watched our company grow on so many levels; product, staff, and number of customers. More importantly, I played a role and felt involved in the growth. It's a great feeling to know that I work for a company that is making a difference and disrupting the market. Coming to work is not just a job, it is a challenge that is rewarding.

Blake Oman
Sales Manager

- The best part of working at Hippo are the people -

Working at Hippo has been a life changing experience for me. In a short amount of time, Hippo has allowed me to grow beyond the initial expectations of my role in customer success, to taking on a variety of exciting, challenging, and rewarding tasks that make a difference with the company. The best part of working at Hippo are the people. I am surrounded by a great team of hard workers who are committed to making a major impact in the CMMS industry. The amazing culture and chemistry at Hippo is a big part of why I enjoy coming to work every day.

Earl Mina
Customer Success / Support & Training / Agile Team Member

User Friendly

No need to be tech-savvy to learn Hippo’s simple work order and preventive maintenance software

Unlimited Users

Add as many users as needed, giving access to all who can benefit from Hippo's work order system

Cost Effective

With unlimited users and flexible pricing plans, this work order and preventive maintenance software is guaranteed to deliver a fast ROI

Unbeatable Support

Customer satisfaction is a prime objective. Hippo’s support team is reliable and helpful. Responsiveness and resolving issues are top priority at Hippo CMMS.

Looking for an awesome career opportunity?

Join the Hippo Team!

Hippo Careers

Growth

Awesome Culture

Growth Opportunities

Market Leader

Current Positions:

Customer Success Adviser

Customer Support and Training

Software Developer - 2 Openings

Solutions Expert (Inside Sales)

Software Specialist (B2B Inside Sales)

Software Developer

Fun Environment

Growth Opportunities

Compensation

Teamwork

- I've watched our company grow -

- allowed me to apply my education-

- The best part of working at Hippo are the people -

Features

Pricing

Industry Solutions

Support Services