Careers | Hippo CMMS

Hippo Careers

Join our team of passionate and driven individuals! If you enjoy working in a fast-paced tech environment, thrive in both an independent and team setting, and want to be part of a fast growing company, then we want to hear from you. Hippo CMMS provides a competitive salary, great health and dental benefits and doesn't skimp on employee perks such as a fitness membership, flexible holiday schedule, and Friday social hours. We're always looking for talented people to join our growing team, so check out the job openings below for application details and job descriptions.

Awesome Culture

At Hippo, our goal is that everyone on the team looks forward to coming to our office everyday. Getting where we are, a recognized leader in the CMMS software space didn’t happen overnight. It required hard work and people who are passionate about what they do. At Hippo we recognize the value that each team member brings and have a culture that encourages teamwork, open communication, learning, creativity and fun. Hippo’s can look forward to summer retreats, escape room, golfing and bowling excursions, Friday social hours, boxing and yoga classes, fitness passes and more.

Growth Opportunities

Our Mission: Hippo strives to be the leader in simple maintenance management software solutions. This is achieved by developing user friendly software and the best support and services to our customers. "Make the Complex, Simple" Our top priority is our customers. With this in mind, we continually find ways to deliver the best maintenance software that is user friendly and meets the requirements of our customers. This endeavor is communicated throughout Hippo CMMS in all departments; onboarding and support, development, sales and marketing, recruitment and management. Hippo’s learn to use cutting edge software applications; Salesforce CRM, Hubspot, Panda Doc, GotoMeeting and the list goes on. We invest in leadership training, workshops, sales and customer success training. We are always looking for talented people to grow and evolve.

Market Leader

Over the past 4 years Hippo’s growth has skyrocketed and is now recognized as a top 10 CMMS contender in a space with more than 300 competitors. We hit 100 customers at the end of 2014, 500 customers in 2016 and aim to close 2018 with well over 1000 customers. With over 830 businesses using our software, Hippo is now recognized as a leader in user friendly maintenance management software. Our customers include Prada, MEC, MTS, Foxwoods Casino, Rolls Royce, Sony Centre among many others. Being part of the Hippo team means having the opportunity to work with hundreds of awesome companies!

Intermediate/Senior Software Developer (2 Openings)

Hippo CMMS is a fast-growing software company which specializes in the development of innovative Computerized Maintenance Management Software (CMMS). We provide maintenance management solutions for organizations in healthcare, hospitality, retail, education, government, manufacturing, property management and more, throughout North America and on a global scale.

Solutions Expert (Inside Sales)

Hippo Solutions Experts are part of the Hippo CMMS Sales Team. This is position that requires high energy, hard work and the ability to work with a high volume of leads. It is also an opportunity to be compensated very well. One of the best things about the position is that all leads are Inbound - that means "NO COLD CALLING". Hippo generates hundreds of leads monthly who have requested demos, trials and quotes. It's up to the Solutions Expert to respond quickly and nurture leads well. Hippo uses the best and latest technologies to support sales. This is a great position for someone who loves software, is great at sales and wants to be part of a fast growing company.

Solutions Expert (Inside Sales)

Job Summary

Hippo is a fast growing software company which specializes in the development of innovative Computerized Maintenance Management Software (CMMS). We provide facility maintenance management solutions for organizations in healthcare, hospitality, retail, education, government, manufacturing, property management and more, throughout North America and on a global scale. In order to meet increasing demand and growth, Hippo is expanding our sales team. We are looking for ambitious, high performing sales coordinators.

General Summary:

Respond to new leads and arrange software demos with our Software Specialists. This position requires qualifying leads before forwarding to Software Specialists who perform the software demo and communicates back to the Solutions Expert details of the meeting. A Solutions Plan call is set up with the Solutions Expert and the potential customer where the Solutions Expert presents a recommended package and completes the sales process.

All leads are Inbound, have shown interest in our software and there is no cold calling.

Solutions Experts are expected to be in the office during core hours. It is a flexible position and more goals focused; Meeting targets is a priority. This is a role for high achievers; people who get excited about winning and being recognized as a contributor to growth.

We expect great results and reward them. Great compensation.

Main Job Tasks and Responsibilities:

Meet monthly and quarterly sales targets.
Use CRM data to self manage; monitor number of demos / meeting set up, lead to opportunity conversions, win rates.
Be responsive to new leads - faster the better
Be prepared to be active on calls - 40 plus per day...NO COLD CALLING, all leads have asked for a trial, demo, or other info either from Hippo's website or another we are profiled on.
Qualify leads and schedule live software demos
Contacting leads by phone, e-mail and regular follow-up.
Prepare quotes & proposals
Update CRM database and use BI (Business Intelligence) to your advantage (lead score, lead activity on website, etc.)

Qualifications:

Bachelor’s degree or college diploma
1-2 years inside sales experience
Sales experience in IT industry is a plus
Do what it takes attitude towards your work - GSD "Get Sh#t Done"
Excellent written and oral communication skills
Works well under pressure, exceptional multitasking interpersonal and communication skills
Experience with Salesforce and GotoMeeting is a plus
Team player, go getter, high achiever
Tech savvy (must embrace software solutions)

Apply Now

Software Specialist (B2B Inside Sales)

Hippo Software Specialists are an integral part of the sales team. Specialists have direct contact with potential customers evaluating Hippo software. Software Specialists perform up to 6 software demos daily through web conference. Demoing software involves showing the features companies want to see where they determine if Hippo is a good fit for their maintenance team. Software Specialists get to show all the flash behind Hippo CMMS.

Software Specialist (B2B Inside Sales)

General Summary:

As a SaaS Sales Executive, you'll own the sales process for small and medium-sized organizations interested in purchasing Hippo's cloud-based (CMMS) computerized maintenance management system. Our fast-paced, B2B sales team is growing and we are looking for the right people to come in and prove themselves and grow with our team. If you’re looking for a career opportunity (not just a job), a business unit that's invested in your personal development, management that wants you to progress as a SaaS professional, this could be for you. Software Specialists present live web conference demos with buyers, walking them through the software, answering questions related to functionality, technical requirements, and pricing.

You're interested in a meaningful job at a growing technology-focused business unit where you'll work on a variety of unique opportunities at once and be appreciated for doing your job well

You want to sell a SaaS product that solves real business problems for growing companies

You demonstrate integrity and honesty at work

You are friends describe you as focused, trustworthy, loyal and dependable

You've been called an overachiever

You don't leave things to chance or rely on your ability to "wing it." Instead, you're calculated, prepared and take measured risks

You're resourceful, good with technology, intellectually curious and ready and able to learn new things

You're organized

You have VERY strong conversational skills

You play to win

Main Job Tasks and Responsibilities:

Conduct online demos with businesses that are looking for CMMS software
Up to 6 software demos / day (approx 30 -60 minutes long - via GotoMeeting)
Regular correspondence with leads by e-mail and phone
Issue proposals/price quotes
Update CRM database
Take a disciplined, thoughtful, elegant approach to providing follow-up information to prospective customers
Work with management and other departments to make recommendations on strategy and product improvements

Qualifications:

1-2 years’ experience in technical sales, technical support, and conducting meetings, demos online through web conference
Past experience with Salesforce (or other CRM) and web conference applications
Must be tech savvy and embrace technology.
Rock solid communication (written and oral) and documentation skills
Must be able to multitask and think on your feet.
Must be well organized and prioritize tasks based on business needs
Must be reliable and be professional about their work
Has a college or university degree/diploma

Apply Now

Onboarding and Implementation Specialist

Hippo Onboarding Specialists are part of the Customer Success Team. Onboarding involves working with new customers with setting up their software and training users on all the features needed to track their maintenance activities. This is a position that requires regular contact with new customers. This is a great position for someone who is outgoing, helpful and supportive and who is not afraid to get a bit technical.

Onboarding and Implementation Specialist

Hippo Onboarding and Implementation Specialist is responsible for after sale service. Once a customer signs on to use Hippo CMMS software they require a variety of implementation services to ensure that their database is set up correctly and in a way that promotes the long term success of their investment. Once a sale is completed, the customer is handed off to the onboarding and support team. The ultimate goal is customer success, by ensuring the customer adopts (uses) Hippo CMMS and customer retention (they continue to use the software year after year).

Customer retention is achieved through unbeatable support, but this alone is not enough. Our onboarding and support staff need to be proactive, not just reacting to support calls. This means staying on top of customer usage, always encouraging customers to regularly use the software so they get the highest ROI (return on investment) possible.

Expect to travel regularly to customers’ facilities throughout US and Canada and in some instances outside North America. Up to 50% of the job will be going to customers’ facilities collecting equipment information with the remaining time being in the Hippo office integrating customer data, training, and supporting customers.

Main Job Tasks and Responsibilities:

Be point of contact following sale and customer signed approval.
Set up kick off meeting with customer to explain onboarding process, timelines, expectations through web conference.
Ultimately responsible for getting customer data integrated into the software (buildings, users, equipment, inventory, vendor lists) - data is sent to you by the customer in Excel or CSV.
Travel to customers’ facilities and inventory facility equipment (plumbing, electrical, mechanical, production, kitchen equipment and more)
When auditing facilities, tag equipment with bar codes
Collect customer equipment information in detail
Set up customer preventive maintenance program (input maintenance schedules for critical equipment)
Format and validate data that is provided by the customer, so that it can be imported into their database.
Teach customers best practices for data collection and delivery.
Format and validate data that is provided by the customer, so that it can be imported into their database.
Be point of contact during onboarding period (30 -90 days from sign off) and responsible for the successful implementation of the customer.
Handle technical support calls through customer subscription period. Be responsive and deliver high quality and friendly support.
Be proactive. Don't wait for customer to send data, if they are late or falling behind, be assertive and keep them on track.
Work closely with sales team to understand customer needs, especially with larger accounts
Train customers; set up web conference meeting with users and instruct them on how to use software based on their business needs.
Be a product specialist and learn customer business needs (for various industries).

Qualifications:

Able to learn software and other applications.
Understand the various needs and requirements of customers coming from different industries (healthcare, retail, hospitality, manufacturing, etc.)
Be able to deal with businesses small and large ("Mom and Pop" to Rolls Royce, MTS, MEC, Prada)
Be able to shift gears and interaction styles with people in different positions (Maintenance Technician / Custodian, IT Manager, CEO, Facility Manager, Office Admin, Government Employee)
Be very proficient in Excel, Photoshop is a plus.
Past experience with CRM (Salesforce or other), GoToMeeting (or other web ex), and other business software is a plus.
Be patient; this position requires that you work with users on a technical level and often users are not tech savvy.
Be an active listener; be able to determine customer's needs prior to onboarding so that the onboarding delivered is in line with the customer's needs and wants.
Excellent communication and time management skills.
2 years experience in customer service; preferably technical support (software, hardware).
High proficiency in English (verbal/written).
University or College degree / diploma.
Willing to learn new business software and open to process change - Hippo is growing rapidly and change is a fact of life at our company.
Background in mechanical engineering is a plus
Past experience with CMMS and or building maintenance is a plus
Must be willing to travel and be out of the office regularly – based on demand

Apply Now

- I've watched our company grow -

The past 3 years working at Hippo have been amazing. In the time that I have been here I have watched our company grow on so many levels; product, staff, and number of customers. More importantly, I played a role and felt involved in the growth. It's a great feeling to know that I work for a company that is making a difference and disrupting the market. Coming to work is not just a job, it is a challenge that is rewarding.

Blake Oman
Sales Manager

- The best part of working at Hippo are the people -

Working at Hippo has been a life changing experience for me. In a short amount of time, Hippo has allowed me to grow beyond the initial expectations of my role in customer success, to taking on a variety of exciting, challenging, and rewarding tasks that make a difference with the company. The best part of working at Hippo are the people. I am surrounded by a great team of hard workers who are committed to making a major impact in the CMMS industry. The amazing culture and chemistry at Hippo is a big part of why I enjoy coming to work every day.

Earl Mina
Customer Success / Support & Training / Agile Team Member

User Friendly

No need to be tech-savvy to learn Hippo’s simple work order and preventive maintenance software

Unlimited Users

Add as many users as needed, giving access to all who can benefit from Hippo's work order system

Cost Effective

With unlimited users and flexible pricing plans, this work order and preventive maintenance software is guaranteed to deliver a fast ROI

Unbeatable Support

Customer satisfaction is a prime objective. Hippo’s support team is reliable and helpful. Responsiveness and resolving issues are top priority at Hippo CMMS.

Looking for an awesome career opportunity?

Join the Hippo Team!

Hippo Careers

Growth

Awesome Culture

Growth Opportunities

Market Leader

Current Positions:

Intermediate/Senior Software Developer (2 Openings)

Solutions Expert (Inside Sales)

Software Specialist (B2B Inside Sales)

Onboarding and Implementation Specialist

Fun Environment

Growth Opportunities

Compensation

Teamwork

- I've watched our company grow -

- allowed me to apply my education-

- The best part of working at Hippo are the people -

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Industry Solutions

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