Careers | Hippo CMMS

Hippo Careers

Join our team of passionate and driven individuals! If you enjoy working in a fast-paced tech environment, thrive in both an independent and team setting, and want to be part of a fast growing company, then we want to hear from you. Hippo CMMS provides a competitive salary, great health and dental benefits and doesn't skimp on employee perks such as a fitness membership, flexible holiday schedule, and Friday social hours. We're always looking for talented people to join our growing team, so check out the job openings below for application details and job descriptions.

Awesome Culture

At Hippo, our goal is that everyone on the team looks forward to coming to our office everyday. Getting where we are, a recognized leader in the CMMS software space didn’t happen overnight. It required hard work and people who are passionate about what they do. At Hippo we recognize the value that each team member brings and have a culture that encourages teamwork, open communication, learning, creativity and fun. Hippo’s can look forward to summer retreats, escape room, golfing and bowling excursions, Friday social hours, boxing and yoga classes, fitness passes and more.

Growth Opportunities

Our Mission: Hippo strives to be the leader in simple maintenance management software solutions. This is achieved by developing user friendly software and the best support and services to our customers. "Make the Complex, Simple" Our top priority is our customers. With this in mind, we continually find ways to deliver the best maintenance software that is user friendly and meets the requirements of our customers. This endeavor is communicated throughout Hippo CMMS in all departments; onboarding and support, development, sales and marketing, recruitment and management. Hippo’s learn to use cutting edge software applications; Salesforce CRM, Hubspot, Panda Doc, GotoMeeting and the list goes on. We invest in leadership training, workshops, sales and customer success training. We are always looking for talented people to grow and evolve.

Market Leader

Over the past 4 years Hippo’s growth has skyrocketed and is now recognized as a top 10 CMMS contender in a space with more than 300 competitors. We hit 100 customers at the end of 2014, 500 customers in 2016 and aim to close 2018 with well over 1,000 customers. With over 1,000 businesses using our software, Hippo is now recognized as a leader in user friendly maintenance management software. Our customers include Prada, MEC, MTS, Square, Rolls Royce, Sony Centre among many others. Being part of the Hippo team means having the opportunity to work with hundreds of awesome companies!

Solutions Expert (Inside Sales)

Hippo Solutions Experts are part of the Hippo CMMS Sales Team. This is position that requires high energy, hard work and the ability to work with a high volume of leads. It is also an opportunity to be compensated very well. One of the best things about the position is that all leads are Inbound - that means "NO COLD CALLING". Hippo generates hundreds of leads monthly who have requested demos, trials and quotes. It's up to the Solutions Expert to respond quickly and nurture leads well. Hippo uses the best and latest technologies to support sales. This is a great position for someone who loves software, is great at sales and wants to be part of a fast growing company.

Solutions Expert (Inside Sales)

Job Summary

Hippo is a fast growing software company which specializes in the development of innovative Computerized Maintenance Management Software (CMMS). We provide facility maintenance management solutions for organizations in healthcare, hospitality, retail, education, government, manufacturing, property management and more, throughout North America and on a global scale. In order to meet increasing demand and growth, Hippo is expanding our sales team. We are looking for ambitious, high performing sales coordinators.

General Summary:

Respond to new leads and arrange software demos with our Software Specialists. This position requires qualifying leads before forwarding to Software Specialists who perform the software demo and communicates back to the Solutions Expert details of the meeting. A Solutions Plan call is set up with the Solutions Expert and the potential customer where the Solutions Expert presents a recommended package and completes the sales process.

All leads are Inbound, have shown interest in our software and there is no cold calling.

Solutions Experts are expected to be in the office during core hours. It is a flexible position and more goals focused; Meeting targets is a priority. This is a role for high achievers; people who get excited about winning and being recognized as a contributor to growth.

We expect great results and reward them. Great compensation.

Main Job Tasks and Responsibilities:

Meet monthly and quarterly sales targets.
Use CRM data to self manage; monitor number of demos / meeting set up, lead to opportunity conversions, win rates.
Be responsive to new leads - faster the better
Be prepared to be active on calls - 40 plus per day...NO COLD CALLING, all leads have asked for a trial, demo, or other info either from Hippo's website or another we are profiled on.
Qualify leads and schedule live software demos
Contacting leads by phone, e-mail and regular follow-up.
Prepare quotes & proposals
Update CRM database and use BI (Business Intelligence) to your advantage (lead score, lead activity on website, etc.)

Qualifications:

Bachelor’s degree or college diploma
1-2 years inside sales experience
Sales experience in IT industry is a plus
Do what it takes attitude towards your work - GSD "Get Sh#t Done"
Excellent written and oral communication skills
Works well under pressure, exceptional multitasking interpersonal and communication skills
Experience with Salesforce and GotoMeeting is a plus
Team player, go getter, high achiever
Tech savvy (must embrace software solutions)

Apply Now

Software Developer (Web and Mobile)

We're looking for a software developer who knows their way around modern front end web development frameworks. Ideally someone who's had experience building responsive websites and native mobile apps. We're looking for someone with hands on experience, understands and applies best practices and standards, and has experience building a strong foundation.

Customer Success Adviser

Hippo Customer Success Adviser is responsible for customer retention and customer growth. This role requires being the point of contact for customers during initial onboarding and throughout the life of the subscription. The adviser is requires to design, implement, and monitor strategies to reduce customer churn and retain our customers year over year. This is done by ensuring users adopt the software and always continue to realize the highest ROI. The adviser will also help customers grow their usage by identifying up-sell opportunities, seeking them, and securing a monthly quota.

Customer Success Adviser

The Customer Success Adviser will serve as a liaison with others in the customer success team and coordinate implementation services and training, and consulting on best practices. This role requires keeping a close eye on user activity and making informed recommendations to customers on best ways to use Hippo CMMS.

The ultimate goal is customer success, by ensuring users adopt Hippo CMMS and customer retention (doing what it takes to reduce cancellations). Customer retention is achieved through unbeatable support, but this alone is not enough. This is not a position involving reacting to service requests, rather it requires being proactive and always having your finger on the pulse on user activity and preventing problems. Further, the Customer Success Adviser identifies opportunities for up-sells, taking notice of when users are ready to move into higher modules, take on additional training, upgrading their software package or other.

Main Job Tasks and Responsibilities:

Be prepared to make 50 calls / day and have multiple meetings daily.

Be point of contact following sale and customer onboarding.
Set up Q&A meetings with customers to check on user adoption and answer adoption questions regarding our software.
Work with the onboarding staff and make recommendations for training and other services.
Travel to customers’ facilities at times and if required.
Advise customers on best practices for data collection and delivery.
Be point of contact and the account manager for the customer after initial configuration and onboarding is completed.
Communicate with other customer success team members on problems and issues customers are having to come up with a speedy resolution.
Be proactive. If customers are behind on data delivery or training, work with the onboarding team to move the project forward and get them on board.
If customers are slow to adopt, come up with solutions to improve results.
Do scheduled health check meetings with customers to review how well they are using the software. Make recommendations.
Upsell on additional modules, upgrades, and services that customers can benefit from.
Work closely with sales team to understand customer needs, especially with larger accounts
Be a product specialist and learn customer business needs (for various industries).
Thoroughly learn Planhat – Customer Success Software and update as needed.
Identify customers who would make good references and give testimonials and reviews.
monitor and respond to online reviews.
perform exist interviews with customers and identify churn reasons.

Qualifications:

Bachelor’s degree in business management or relevant field
Passion for client success
Demonstrated exceptional customer skills from previous employment
Strong and proven track record of successfully managing client relationships and technical projects
Excellent work ethic and leadership skills
Self-motivated, team-oriented, very responsible, and focused on exceeding client expectations
Understanding of software as a service internet business models
Exceptional organizational, presentation, and communication skills, both verbal and written
Demonstrated ability to deal with change and excel in high-stress situations

Apply Now

Data Integration Specialist

As part of the professional services team, the Data Integration Specialist (DIS) will work closely with customers throughout the onboarding process to arrive to a complete successful setup. Onboarding includes creating customer’s database account, managing the onboarding process, importing data into the account, completing setup milestones and meeting deadlines. Special projects implementation also requires audit services, data collection, project management tasks, and customer engagement tasks to be completed on site. Travel is required up to 50% depending on project type and required service.

Data Integration Specialist

Hippo Onboarding and Implementation Specialist is responsible for after sale service. Once a customer signs on to use Hippo CMMS software they require a variety of implementation services to ensure that their database is set up correctly and in a way that promotes the long term success of their investment. Once a sale is completed, the customer is handed off to the onboarding and support team. The ultimate goal is customer success, by ensuring the customer adopts (uses) Hippo CMMS and customer retention (they continue to use the software year after year).

Customer retention is achieved through unbeatable support, but this alone is not enough. Our onboarding and support staff need to be proactive, not just reacting to support calls. This means staying on top of customer usage, always encouraging customers to regularly use the software so they get the highest ROI (return on investment) possible.

Expect to travel regularly to customers’ facilities throughout US and Canada and in some instances outside North America. Up to 50% of the job will be going to customers’ facilities collecting equipment information with the remaining time being in the Hippo office integrating customer data, training, and supporting customers.

Main Job Tasks and Responsibilities:

Onsite Auditing Services

Estimate, schedule, and carry out services onsite
Provide customers with consultancy with regards to their setup
Travel onsite to audit existing building systems/equipment and collect maintenance data
Review collected data and find additional resources to fill any data gaps

Customer Onboarding

Schedule online meetings with customers for project kickoff and follow-ups
Demonstrate software functionalities and key setup procedures
Manage the onboarding journey of the customer from start to finish within set onboarding period
Provide updates for customer in form of reports or emails as necessary
Update CRM and project management data all through the onboarding process
Take ownership of the customer’s success

Data Integration

Create the customer’s database
Create project in CRM
Prepare data to be imported using excel
Build preventive maintenance job plans according to customer’s requirements or industry standards
Create and edit screen designs/floor plans in photoshop and import them
Configure software as per customer’s feedback

Support and Training

Become a subject matter expert in computerized maintenance management software and procedures
Contribute to product knowledge base & product documentation (support documents, training material, video tutorials)

Team Activities

Participate in weekly project meetings
Participate in internal meetings for initiatives across various departments when needed
Contribute to a positive work attitude and the success and improvement of the professional services team

Qualifications:

Bachelor’s degree in a technical discipline is required. Holders of college diploma or trade degree with 2 or more years of relative experience will be considered
Previous experience in client servicing roles or in an office setting is necessary
Mechanical/maintenance background is an asset
Excellent command of spoken and written English.
Excellent communication and time management skills
Demonstrated experience with Microsoft Office (Microsoft Excel, Word, Outlook) is a must
Experience using MS SQL Server, Photoshop and/or AutoCAD would be an asset
Professional and positive attitude is a must
Flexibility, adaptability to change, and ability to work independently or as part of a team are all required personal characteristics to succeed in this job

Be patient;this position requires that you work with users on a technical level and often users are not tech savvy.
Be an active listener; be able to determine customer's needs prior to onboarding so that the onboarding delivered is in line with the customer's needs and wants.
2 years experience in customer service; preferably technical support (software, hardware).
Past experience with CMMS and or building maintenance is a plus
Must be willing to travel and be out of the office regularly – based on demand

Apply Now

- I've watched our company grow -

The past 3 years working at Hippo have been amazing. In the time that I have been here I have watched our company grow on so many levels; product, staff, and number of customers. More importantly, I played a role and felt involved in the growth. It's a great feeling to know that I work for a company that is making a difference and disrupting the market. Coming to work is not just a job, it is a challenge that is rewarding.

Blake Oman
Sales Development Lead

- The best part of working at Hippo are the people -

Working at Hippo has been a life changing experience for me. In a short amount of time, Hippo has allowed me to grow beyond the initial expectations of my role in customer success, to taking on a variety of exciting, challenging, and rewarding tasks that make a difference with the company. The best part of working at Hippo are the people. I am surrounded by a great team of hard workers who are committed to making a major impact in the CMMS industry. The amazing culture and chemistry at Hippo is a big part of why I enjoy coming to work every day.

Earl Mina
Product Specialist / Development Team

User Friendly

No need to be tech-savvy to learn Hippo’s simple work order and preventive maintenance software

Unlimited Users

Add as many users as needed, giving access to all who can benefit from Hippo's work order system

Cost Effective

With unlimited users and flexible pricing plans, this work order and preventive maintenance software is guaranteed to deliver a fast ROI

Unbeatable Support

Customer satisfaction is a prime objective. Hippo’s support team is reliable and helpful. Responsiveness and resolving issues are top priority at Hippo CMMS.

Looking for an awesome career opportunity?

Join the Hippo Team!

Hippo Careers

Growth

Awesome Culture

Growth Opportunities

Market Leader

Current Positions:

Solutions Expert (Inside Sales)

Software Developer (Web and Mobile)

Customer Success Adviser

Data Integration Specialist

Fun Environment

Growth Opportunities

Compensation

Teamwork

- I've watched our company grow -

- allowed me to apply my education-

- The best part of working at Hippo are the people -

Features

Pricing

Industry Solutions

Support Services